Effective Date: 4 April 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website https://mercadoglobalmedia.com (the “Website”) and the services provided by Mercado Global Media LLP (“we,” “our,” or “us”), a limited liability partnership registered in Kerala, India. By accessing our Website or engaging our services, you agree to be bound by these Terms.

2. Services

Mercado Global Media LLP provides web development, e-commerce solutions, UI/UX design, digital marketing, marketing technology (MarTech) setup, data integration and visualisation, mainline advertising, and server management services. All project scopes, timelines, deliverables, and fees will be outlined in a separate proposal, quotation, or service agreement before work begins. These Terms apply in addition to any specific project agreement.

3. Use of the Website

You agree to use our Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website. You must not:

• Use the Website in any way that could damage, disable, or impair its functionality
• Attempt to gain unauthorised access to any part of the Website, server, or database
• Use any automated system or software to extract data from the Website without prior written consent
• Transmit any harmful code, viruses, or malicious software through the Website

4. Intellectual Property

4.1 Our Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, videos, designs, and software, is the property of Mercado Global Media LLP or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written permission.

4.2 Client Deliverables

All original work, designs, code, and content created by us as part of a client engagement remain our intellectual property until full payment is received. Upon complete payment, ownership of the agreed deliverables transfers to the client as specified in the project agreement. Third-party assets such as fonts, images, stock media, and plugins used in deliverables are subject to their respective licensing terms.

4.3 Client Content

You retain ownership of any content, materials, or data you provide to us for the purpose of service delivery. By providing such content, you grant us a non-exclusive licence to use it solely for the purpose of fulfilling our obligations under the engagement.

5. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information as required for service delivery
• Provide timely feedback, approvals, and content as needed to maintain project timelines
• Grant necessary access to accounts, platforms, hosting, and third-party services as required
• Ensure that any content or materials provided to us do not infringe upon the intellectual property rights of any third party

Delays caused by the client in providing information, feedback, or access may affect project timelines and may result in additional costs.

6. Payment Terms

Payment terms, including amounts, milestones, and due dates, will be specified in individual proposals, quotations, or invoices. Unless otherwise stated:

• Payments are due within the timeframe specified in the invoice
• Late payments may attract interest or result in suspension of services
• All fees are quoted in Indian Rupees (INR) unless otherwise specified
• Applicable taxes (GST) will be charged in addition to the quoted fees

7. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non-public information exchanged during the course of the engagement. This includes business strategies, technical information, client data, login credentials, and any other information reasonably understood to be confidential. This obligation survives the termination of the engagement.

8. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Website or services
• Our total liability for any claim arising out of or related to our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim
• We are not liable for any losses arising from delays, errors, or interruptions caused by third-party platforms, hosting providers, or services beyond our control

9. Third-Party Services

We may use third-party tools, platforms, and services to deliver our work, including but not limited to Google Analytics, Google Tag Manager, Google Cloud Platform, Shopify, WooCommerce, WordPress, Meta Business Suite, LinkedIn Campaign Manager, and various hosting providers. We are not responsible for changes, outages, policy modifications, or issues caused by third-party providers. Use of such platforms is subject to their respective terms of service and privacy policies.

10. Warranties and Disclaimers

Our Website and its content are provided on an “as is” and “as available” basis. While we strive to ensure accuracy and reliability, we make no warranties or representations, express or implied, regarding the completeness, accuracy, reliability, or suitability of the information contained on the Website. We do not guarantee that the Website will be uninterrupted, error-free, or free of harmful components.

11. Termination

Either party may terminate a service engagement with written notice as specified in the relevant project agreement. In the event of termination:

• Fees for all work completed up to the date of termination remain payable
• Any advance payments for undelivered work will be refunded on a pro-rata basis, minus costs already incurred
• Upon termination, each party shall return or destroy any confidential information belonging to the other party

We reserve the right to suspend or terminate access to our Website at any time without prior notice for conduct that we believe violates these Terms or is harmful to other users.

12. Indemnification

You agree to indemnify, defend, and hold harmless Mercado Global Media LLP, its partners, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms, your use of our services, or your violation of any applicable law or regulation.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, power failures, or acts of terrorism.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala, India.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Amendments

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website or our services after such changes constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Mercado Global Media LLP

1st Floor, 41/928 A1, Opp Polyfend Polychem Pvt. Ltd.,

Pipeline Rd., Padivattom, Edappally PO, Kerala, India

Website: www.mercadoglobalmedia.com

Email: connect@mercadoglobalmedia.com

This document was last updated on 4 April 2026.